FAQ
Frequently Asked Questions (FAQ)
About UniFootball Store
1. Who are we?
UniFootball Store is a global online football apparel destination dedicated to football fans worldwide. We focus on quality products, reliable service, and a seamless shopping experience.
2. What products do you sell?
We offer football jerseys, football-inspired apparel, fanwear, retro football styles, training wear, and customized football products.
3. Do you ship internationally?
Yes. We proudly offer worldwide shipping to most countries and regions.
Payment & Security
4. What payment methods do you accept?
We accept major credit cards including:
- Visa
- Mastercard
- American Express
- Discover
Additional payment options may be available during checkout.
5. Is my payment information secure?
Yes.
Our website uses SSL encryption and secure payment gateways to protect customer information and transactions.
6. Are there any hidden fees?
No.
The price shown at checkout is the amount charged by us. Import duties or customs charges may apply depending on your country's regulations.
Shipping & Delivery
7. How long does order processing take?
Most orders are processed within 1–3 business days.
Customized products may require additional processing time.
8. How can I track my order?
Once shipped, you will receive a tracking email containing tracking information when available.
9. How long does delivery take?
Estimated delivery times:
- USA: 7–15 Business Days
- Europe: 7–15 Business Days
- Australia: 7–18 Business Days
- Canada: 7–18 Business Days
- Rest of World: 10–25 Business Days
10. Do you provide worldwide shipping?
Yes, worldwide shipping is available to most destinations.
Returns & Refunds
11. What is your return policy?
We offer a 30-day return period for eligible products.
Returned items must be unused, unworn, and in original condition.
12. How do I request a return?
Contact our support team at:
Please include your order number and reason for return.
13. How long do refunds take?
Approved refunds are generally processed within 3–5 business days.
14. What happens if I receive a defective item?
Contact us within 7 days of delivery and provide clear photos.
We will review the issue and arrange an appropriate solution.
Customized Jerseys
15. Do you offer customization?
Yes.
Many products allow customization including:
- Player names
- Numbers
- Special patches
16. Can customized jerseys be returned?
Customized products cannot be returned unless:
- The item is defective
- We made an error during production
17. How long does customization take?
Customization usually adds 2–5 business days to processing time.
Sizing & Products
18. How do I choose the correct size?
Each product page includes a detailed size guide.
We recommend reviewing measurements before ordering.
19. What materials are used?
Our products are made from lightweight, breathable, moisture-wicking performance fabrics designed for comfort.
20. Do you offer youth sizes?
Yes.
Many products are available in both youth and adult sizing.
Orders
21. Can I modify my order?
Please contact us as soon as possible.
Order changes can only be made before processing begins.
22. Can I cancel my order?
Orders may be cancelled before production or shipping begins.
Customized orders may not be cancellable once production has started.
23. What if my package is delayed?
Shipping delays occasionally occur due to customs inspections, carrier issues, weather conditions, or peak seasons.
Please contact us if you need assistance.
Contact Us
24. How can I contact customer service?
Email:
Website:
Our team is always happy to assist with pre-sale and after-sale questions.
Thank you for choosing UniFootball Store.